Turn your installed base into a flexible, profitable fleet of homes.
Use per‑home Model Assets to cut warranty and service cost, increase remote fixes and flexibility revenue, and deliver household‑scale savings—with evidence, safety and homeowner consent.
What UHEMA delivers
Per-home intelligence
Per-home models tuned continuously with ML from observed data—for accurate comfort and cost predictions at every address.
Multi-stakeholder viewpoints
OEM, retailer, installer and homeowner views with full provenance and evidence—so each party sees clear, explainable actions.
Consent & portability
Homeowner control built-in; Model Assets travel with equipment and tariff—so trust and value persist across providers and programmes.
Flex readiness
Baselines, forecasts, opt-in workflows and event execution with evidence—so flexibility revenues and settlements are provable, not assumed.
UHEMA Architecture & Viewpoints
UHEMA maintains a single, authoritative Model Asset per installation—combining geometry, heat loss calculations, MCS compliance trails, live telemetry, and performance baselines for heat pump, battery, solar, and EV assets. Every stakeholder operates on the same source of truth, extracting their specific value whilst ensuring consistency from initial quote through to long-term optimisation and grid services.
UHEMA
Normalised geometry, heat loss, MCS compliance, telemetry feeds, and performance context for the residential heat pump installation.
Homeowner & Installer
Quick quote through to detailed room-by-room survey, MCS documentation, and commissioning—all updating the single UHEMA.
RbR · MCS 020/031OEM Assurance
Policy checks, product rules, and approval gates ensure design quality before installation proceeds.
Assist → Auto gatesOperations & Tuning
Live telemetry, warranty triage, and performance tuning recommendations—all grounded in the UHEMA baseline.
Warranty · TuningFlex/DSR Integration
Baselines, forecasts, opt-in workflows, and event settlement for demand-side response and grid services.
Settlement packsUHEMA Lifecycle
Unified Home Energy Model Asset — single model capturing heat pump, battery, solar, EV; each stakeholder extracts different value
Homeowner Quote (UHEMA minted)
Mint UHEMAWhite‑label widget. Captures essentials, mints the UHEMA, and produces an instant, standards‑aware Quick Quote.
Installer Quick Quote / Triage
Installer refines assumptions, confirms product family, and sends a branded proposal.
Survey + RbR Heat Loss
Room‑by‑room heat loss, DHW, and emitter scheduling. Heat pump, battery, solar, EV constraints captured; floor plans and evidence generated for each room.
MCS Docs & Proposal
Auto‑generate MCS 020/031 and proposal with BOM and costs; submits for internal review as needed.
OEM Review & Assurance
Policy & product checks; Assist → Auto gates; comments and approvals are logged in the evidence trail.
Order & Install
Order kit, book install, keep homeowner informed.
Commissioning
Commissioning artefacts created; product is linked and the UHEMA is tied to the UEMA for the installed unit.
Connect & Operate
Telemetry and tariffs inform tuning; warranty triage; homeowner app surfaces explainable recommendations.
Asset Registration & Tariff Setup
Register multi-asset configuration; optimise tariff selection based on UHEMA projections for combined heat pump, battery, solar, and EV loads.
Homeowner Optimise
Comfort & savings recommendations with provenance; reversible; consent managed.
Flex/DSR Viewpoint
Baselines & forecasts from all home assets (heat pump, battery, solar, EV); opt‑in workflows, event execution & settlement artefacts.
Billing Forecasts & Carbon Reporting
Monthly consumption forecasts and actuals reconciliation across all assets; automated carbon intensity reporting for regulatory compliance.
Tip: click any card above to see details here.
One kernel → many viewpoints. Evidence‑first. Portable artefacts. Assist → Auto when earned.
Stakeholder value across the ecosystem
OEMs
Evidence‑backed features, faster warranty triage, and fewer truck rolls—reducing cost‑to‑serve while protecting brand and margin.
Retailers
Deliver visible savings and flexibility offers that households trust—driving acquisition, retention and new service revenue.
Utilities
Aggregated, consented flexibility with settlement‑ready evidence packs for every event—reducing risk in programmes and partnerships.
Households
Transparent recommendations and clear controls, with measured comfort and savings—not opaque “optimisation” you can’t explain.
Immediate priorities we address
- Forecast accuracy uplift vs naive baselines for comfort and cost optimisation—underpinning credible savings claims and flex bids.
- Warranty triage efficiency and first‑time fixes via evidence‑led decisions—cutting unnecessary site visits and repeat calls.
- Higher conversion of recommendations to accepted actions in Assist mode—so programmes actually drive upgrades, savings and flex participation.
- Flex readiness: baselines, opt‑ins, event execution with full audit trail—reducing settlement disputes and regulatory risk.
Programme design for success
- Scope: 1–2k homes with 2 product lines; Timeline: Agreed during scoping.
- Mode: Assist‑only with homeowner consent and OEM approval gates.
- Integration: Gateway APIs, smart meter data, weather and tariff feeds.
- Governance: Clear consent artefacts, reversible changes, evidence logs.
Consent, Safety & Control
- ✓Explicit consent — homeowners control what changes are approved
- ✓Reversible changes only — all actions can be undone; no permanent modifications
- ✓No uncontrolled automation — Assist by default; Auto requires explicit approval gates
- ✓Life‑safety boundaries respected — critical controls protected per OEM policy and regulations
Home Simulation Pack
Instantiate per‑home models with continuous ML tuning from observed data—for accurate forecasts, suitability checks and performance benchmarking.
Flex Readiness Pack
Baselines, forecasts, opt‑in flows and event execution with evidence—for programme design, delivery and settlement.
Design & Suitability
Standards‑aligned quotation and commissioning artefacts that travel with equipment—reducing mis‑sizing, callbacks and non‑compliant installs.
Outcomes & KPIs
Example KPI areas for a 1–2k home pilot—we’ll agree exact definitions and targets with your team.
The right KPIs depend on your portfolio, data quality and programme design.
Per-home model reliability
How closely each home's simulated energy use and comfort match reality—so sizing, optimisation and tuning decisions are based on trustworthy models, not averages.
Homeowner engagement and acceptance
How often homeowners accept suggested actions—turning optimisation into real comfort improvements, upgrades and recurring service revenue instead of ignored notifications.
Warranty and service efficiency
Time and steps from first issue signal to resolved case—reducing unnecessary engineer visits, repeat calls and escalations while protecting customer experience.
Flex participation and delivery
Share of eligible homes opting in and the flexibility they actually deliver vs plan—so flex programmes hit their targets and avoid settlement disputes or penalties.
Ready to unlock value from your installed base?
Whether you're an OEM, retailer, or energy provider, we'll work with you to prove value across a contained 1–2k home pilot—without disrupting operations.
Request a UHEMA pilot